Tesla Sales & Service Center Jönköping

Although we started on the wrong foot, the guy at the reception was great and very helpful. I also met one of the mechanics that seemed like a great guy with much knowledge of course. I can say many wrong things but it would not be fair to the guys working there, that try to do their best with what they have. So for me it's five stars for the good people working there!

Very disappointing service for an acute problem. Had the car dead in their driveway. First recommendation was to drive it >1000km back to Belgium, how?? Then it was supposedly very busy that week and impossible to get a date for the repair. I look online and there are several open appointments for same day. Desk personnel Algot was extremely indifferent and manager arrogant, made me waste hours in the waiting room and didn’t even mention the car was taken into shop already. Next, it took them 4 days to take the car apart and conclude everything is all right. I had to tell them myself to change the low voltage battery, then conclusion changed to ‘you’re right it’s still broken and we cannot fix it’. Finally, communication is ZERO. We’re six week on and I had one call from the shop in the whole process, all other info I had to forcefully extract via messages in the Tesla. app and calling hours with a call center in Amsterdam. Suggest to all to have your car towed somewhere else than Jönkoping, even for an ‘easy’ problem such as a battery change.

This is what service should look like. During our vacation in Sweden, we had a problem with our charging port. Tesla Jönköping took the issue into their hands, saved our trip, and fixed the problem with an on-the-spot replacement at the service center within 30 minutes. Many thanks to the mechanic and the team at reception. Best regards from Germany.

Had a small problem with the Tesla, booked a mobile service from the app, the technician arrived on time..job done .. reasonable price..

Horrible experience. I took delivery of my Tesla Model Y today. The car was delivered with scratches on the bonnet, front left door, dirty interior, I wonder how they can deliver a new car without inspection, big disappointment and incompetent staff. After reaching home I discovered that the tow hook is also missing. Such a bad experience on a special day..