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Thermia AB

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Thermia AB
Address: Snickaregatan 1, 671 34 Arvika, Sweden
Phone: 0570-813 00
Zip Code: 671 34


Opening Hours

Monday: 7:00 AM – 4:00 PM
Tuesday: 7:00 AM – 4:00 PM
Wednesday: 7:00 AM – 4:00 PM
Thursday: 7:00 AM – 4:00 PM
Friday: 7:00 AM – 4:00 PM
Saturday: Closed
Sunday: Closed

Update Info
Reviews
This is what has really sucked about being a Thermia customer:n* Any issue I have, they ask me to take it up with the seller. They are so averse to suggesting anything or offering any advice, that I wondered why they even have that customer service number.n* Our seller in Vellinge had been unresponsive / uncooperative for the longest time with our complaints regarding how noisy the iTec Eco 8 heat pump's outdoor unit was, and kept gaslighting us saying that that's how it's supposed to be. The unit could be heard humming up to 100m away from our house in the nearby parking lot. Unless this is a standard Thermia sets for itself, there is something wrong with that heat pump. When we brought this up with Thermia, they simply said there was nothing they could do unless we took it up with the seller.n* We then demanded a product recall via the seller, which was approved by Thermia after a few weeks and the seller finally replaced the external unit with a supposedly quieter atec unit but that is somewhat, but not much quieter. We are anxiously awaiting the onset of winter hoping we won't have another such ordeal as last year.n* So at this point, we've accepted that Thermia makes noisy heat pumps and are looking at adding sound insulation solutions around the outdoor unit.nnWe regret the day we decided to go with this company, its seller and its heat pump. Every other heat pump we have walked past in our neighborhood that looks comparable is a lot quieter than what we have.
Very good please
Great company
Four years ago I bought a heat pump that cost 100,000 SEK. It has broken down twice. Each time it cost 100,000 SEK to fix it. When you call them you end up with customer service who refuses to give out phone and email details to the CEO or other managers. Lousy pump. Lousy customer service. Choose another company.
I am writing to tell you about how lousy Thermia's customer service is then before the installer had left the assembly in April 2022 so I pointed out that the heat pump was making a terrible noise. I later measured that the pump has a db of 91 and who wants something that sounds like a lawnmower 96db in the garden when Thermia writes in its declaration 65db. Time has passed and after several visits from the installer where Thermia was missing, I have not received any response. They only come when it is plus degrees when I have reported that it makes too much noise when it is minus four degrees or more. It is now February 2025 and can only say that we have something that sounds as loud as a lawnmower in the garden and if you don't want it then buy from a serious brand with a good customer service with serious fitters. Mr. Jimmy in Dösjebro.
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