ICA Maxi Gothenburg
374 meter
Ica Maxi Gothenburg is a magnificent supermarket!n Plenty of parking and great shopp...
Reviews
Almost all groceries required for a home available as it is big enough. Good meat and bread options, less crowded, self check out is far better for shopping compared to other grocery stores. Bit of a walk from Tram or Bus with groceries if u r not going by car.
Be Careful When Using Self-Scanning at Willys – Keep Your Receipt!nnI want to share an unpleasant experience I had at Willys last week to help others avoid the same situation. On Wednesday, I visited my usual Willys store near where I live. I often shop there and normally use their self-scanning system. However, that day the system didn’t work — it didn’t register my items or allow me to complete the checkout properly.nnI asked an employee a big woman who’s regularly at the store for help. I explained that during my previous visit, the self-scanning had also malfunctioned at checkout, and I had to rescan everything manually with help from two staff members. I ended up paying with my boyfriend’s card, and I left the store with QR code and as usually I throw in the trash binnnBut because the payment hadn’t been linked to my Willys membership due to the scanning error, the employee told me she couldn’t see any record in their system. Rather than investigating the issue properly or reviewing the security footage — which I suggested — she accused me of having left the store previously without paying. I found this extremely disrespectful and unacceptable.nnI pointed out that I couldn’t have exited the store without scanning a valid QR code, and I insisted she search further. Eventually, she found the transaction linked to the payment made with my boyfriend’s card which is connected to his membership, and we showed her proof through his bank and membership account.nnOnly then did she acknowledge the issue and promised to fix my self-scanning access — but without any apology for the accusation.nnnnWhy I’m Sharing ThisnnIt’s unacceptable to accuse a paying customer of theft without thoroughly checking the facts first. Technical problems can happen, but it’s the store’s responsibility to investigate before making serious claims.nnI’ve reported this to Willys customer service and management. I won’t be shopping there again, but I hope sharing this experience raises awareness so others don’t go through the same thing.
This is a cool shop with most of the essentials needed. All clean and clear with good prices as well. Use the self scanning check out for fast payment.
ICA Maxi Gothenburg
374 meter
Ica Maxi Gothenburg is a magnificent supermarket!n Plenty of parking and great shopp...
