E-Wheels Stockholm - Elsparkcykel- och Elcykelbutik

Very good customer support!!nAnd especially the Pontus who was incharge of the Store in Stockholm helped to fix my ebike Urban Max in couple of hrs. Really thanks to him to serve the case on an urgency.

Got a e scooter tyre repaired quick with professional help. The technician was friendly and quick.

There should be a 0 star option, 1 star is too much for their customer service. Bought an Ebike from Ewheels , the infomation in the manual is very useless. Then I need some help about how to insert the battery in the bike, so I sent email to them asking for an very short instruction or video to show it.nnTake a Battery out and insert it in, 30 seconds. send the video to customers' email, 30seconds. That's all I need.nnAnd It took 2 weeks to commnicate with them. It is just like chatting with a very low level AI in whatsapp ,where you could only expect they could answer to you within 2 days. Yes you did not see wrong, , every sentence took them 1- 2 days to answer.nn2 weeks full of excuse about why they cannot send the info to me. Like they are too busy. The time they use to write those useless emails can make 100 videos already.nnI have never met any customer service like them, low efficiency and totally useless. This is 21 century, buy a telephone!

Fantastic customer service. Very friendly and efficient! Strongly recommended.

We bought el scooter and we had a wonderful experience. Rafael was very helpful and answered all our questions patiently.nScooter is working perfectly till now: