Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
Scandic Malmö City
259 meter
Great location and nice people at the reception, but don’t expect them to go beyond t...
Reviews
I rarely leave negative reviews, but this experience at Quality Hotel The Mill Malmö was extremely disappointing and honestly nowhere near what I would expect from a “4-star hotel.”nnBefore booking, I specifically called the hotel to ask if all rooms were pet friendly because I travel with a small, very well-behaved Boston Terrier. I was told that all rooms were pet friendly, so I booked a Suite for 5 nights 21st–26th, paying over €900 well in advance.nnTwo days before arrival, I called again just to double-check, only to suddenly be told that dogs are NOT allowed in Suites. Instead of the Suite I originally booked, I was downgraded to a “family/disabled” room with two separate beds pushed together with toppers instead of a proper queen-size mattress. Walking into that room after expecting a premium suite was honestly shocking.nnThe room itself was incredibly underwhelming:nn* No fridgen* No wardrobe/closetn* We had to live out of suitcases during a close friend’s wedding trip Imagine the dress of my wifen* Cleaning is “on request” onlyn* Upon arrival, some towels were wet and left on the floorn* Trash in the room had not even been cleaned properlynnThe compensation offered for downgrading us from the most expensive room category in the hotel?nTwo tiny bags of popcorn and a small pack of jellybeans.nnThat was apparently their solution after taking over €900 for a downgraded stay.nnThe hotel also has:nn* No room servicen* Extremely limited restaurant hoursn* No possibility to order food to the roomnnI have honestly had better experiences in 2-star hotels around the world than at this property.nnWhat frustrates me most is not the money itself — I would gladly pay even more for quality service and transparency. What is unacceptable is being downgraded after booking, then being told that “current room rates are similar anyway.” I booked one month in advance specifically for the Suite experience. Current rates are irrelevant.nnThis hotel markets itself as 4 stars, but the service, amenities, cleanliness, communication, and handling of customer issues felt closer to a 1-star experience.
The hotel was clean and the staff were polite and professional, however the overall stay did not fully meet my expectations for a 4-star hotel. The room felt quite basic and lacked several amenities I would normally expect, such as a fridge, wardrobe, kettle, tissues, and other standard conveniences.nnOne aspect I found particularly disappointing was the bedding arrangement. The double bed was provided with two separate single quilts instead of one proper double quilt, which made sleeping less comfortable. The quilts themselves were also quite small.nnWhile the location was convenient, the overall comfort and room setup could be improved to better match the hotel’s 4star rating.
This hotel was basic. I stayed for 10 days and felt safe. Bed was comfortable and my basic needs were met. Staff was friendly. One thing I was disappointed in is there were zero dressers/closets/ wardrobe to unpack my clothes. I chose the hotel because of its location and proximity to my daughter’s apartment. Everything is very walkable from this hotel. If I travel again to Malmö by myself I will stay here again. Just don’t expect an upscale room or extras.
Disappointing. The first room we got had mold all around in the shower, no couch, no table, nothing as listed for a standard room. The window was facing the back alley of the hotel. We asked to be moved. We got a room with a better view and suddenly the standard room had a couch, a desk, though the light did not work.nThe breakfast was rich, but very confusing with too many different stations where to find food and drinks... We had to walk around the dining hall several times to collect anything we wished to eat.nIt was nice that the hotel is children friendly, the service is good, however it seems the hotel is falling apart and cleaning needs definitely improvement.nWe won't be back.
Was an incredible stay during nfc 2026 the staff was incredibly friendly and helpfull. Breakfast was awesome, the room was great too. After all i would give 6 stars if possible sonTack så mycket för at ni gjorde denna underbara upplevelse möjlig
Scandic Malmö City
259 meter
Great location and nice people at the reception, but don’t expect them to go beyond t...
