Monday: Open 24 hours Tuesday: Open 24 hours Wednesday: Open 24 hours Thursday: Open 24 hours Friday: Open 24 hours Saturday: Open 24 hours Sunday: Open 24 hours
Quality Hotel The Mill
259 meter
I rarely leave negative reviews, but this experience at Quality Hotel The Mill Malmö ...
Reviews
Great location and nice people at the reception, but don’t expect them to go beyond to help you with issues. They won’t leave their reception desk and help you.nWe stayed 2 nights. As we arrived in the evening, we were tired and just wanted to shower and sleep. However I found out that there’s no hair dryer in our room. It’s a bit annoying that we can’t call the receptionist from our room, so I had to go down to ask for one. The receptionist gave me a small travel size hair dryer, seems like som guests left this in the room and this was what they had. So I went back to our room and dried my son’s hair. Then it got overheated after 1 minuteof using and turned off by itself. Hair was still half wet but we had to deal with it.nNext day in the morning, I reported it to the receptionist as we were heading out. Receptionist mentioned that it was the only one they had but they’ll ask the room service for another one today.nAs I went back to the hotel, they don’t have the hair dryer yet so I went up to the room. It was around midday and very hot outside, so I turned the AC on. However after 1 hour of waiting, the temp in the room went up instead of down, so we went down to tell the receptionist again, as there’s only 1 window that we could open for a little bit and the room was really too warm for us we had to open the door to get the cool air from the hallway in. Eventually we got another room and moved all our stuff there. The new room has a functioning AC, but its fridge is not working.nAt this point, we got tired of going back and forth to the reception and decided to just live with it until we checked out the next day.nI guess we just can’t have everything they advertised as provided in the room at this hotel.nWe’ll think twice if we want to come back and stay there.
Great location, everything is accessible and not far from the train station. The reception staff are very friendly and helpful. There is a kettle and tea and coffee and sugar and glasses in the room.nnThe only problem is the breakfast. For 17.50 euros, it's nothing special.
A very nice hotel in a great location. Everything is within walking distance. The rooms are spacious, the beds are comfortable, and the kitchen has everything you need. Breakfast is tasty, though the selection gets a bit repetitive when you're there for seven days.
R and property were nowhere near the standard shown in the listing/photos. The room felt much lower quality than advertised, common areas were dirty, and there was an unpleasant smell in the corridors.nnThe noise was unbearable. This was not normal city noise ,there was constant internal noise, door slamming, screaming, and disturbance at night. Sound isolation is basically nonexistent, so sleeping properly was impossible.nnThe gym was disgusting: flying insects inside, no airflow, closed windows, and poor ventilation. I documented this on video. For a shared guest facility, this is completely unacceptable and raises serious hygiene concerns.nnI complained in writing during my stay just after arriving, in multiple E - Mails but the property refused to take responsibility and they still try to hide behind excuses instead of resolving the issue properly.nnAvoid unless you want noise, poor hygiene, and smell of shit on the corridor.
A perfectly acceptable, short-stay, budget option in a great location, but with room for improvement. I would consider visiting again, but would look for better options within budget first. If they could just improve a few small, simple things, while keeping the price low, this place would be ideal.nnThe apartment room was comfortable, clean and functional but it was a bit dated and in need of some maintenance pretty soon. Nothing caused us a problem during our short stay, but the room felt slightly neglected and a couple of things were about to break. If they just inspect the rooms in more detail, they'll be able to prevent some impending problems for future customers. Try opening and closing all the windows, try moving the shower head up and down, try adjusting the temperature...nnThe kitchen in the apartment was only appropriate for reheating ready meals, due to the very limited equipment provided. You would struggle to cook anything from scratch. They could easily make the apartment more liveable by adding some more basic kitchen equipment: more utensils, a chopping board, bowls, drying rack, cafetière, etc. The fridge was a good size, but needed a thorough de-icing and also needed to be given more ventilation, as it was trapped in quite a hot cupboard.nHalf a carton of drinking yoghurt had been left in the fridge from a previous occupant. Leftover essential ingredients would have been gratefully received had there been any, but sharing a stranger's old yoghurt drink seemed like a bad idea. Perhaps the staff could be given guidelines about what kinds of food are safe to leave and what should be thrown away.nnThere was a weird situation with the WiFi - the network for which you are initially given a password does not actually exist, at least not anywhere in the hotel that we went. You can see a different network called 'VANDER', but I had to ask at reception for the password for that network. Details of this network had not been provided upfront and there was no information in the apartment. This seemed really strange for a hotel that advertises free WiFi and must have customers asking for WiFi access every day. Save yourself time and ask about this when you check in.nnThey provide a nice, big smart TV in the apartment, but they've ruined it by installing their own custom software on it and limiting its functionality. It doesn't do live TV, which is very annoying when you just want low-effort entertainment quickly. Instead, your main option is to cast from your own device, if you have the right apps and subscriptions. Netflix has already disabled casting to most types of smart TV, including this one. The TV can have streaming apps installed on it with no need for casting but the hotel's custom software does not give you any option to find the list of apps, which is an absurd design choice. Luckily, you can open YouTube and Netflix directly from specific buttons on the remote, but you won't be able to open any other streaming apps.nAgain, this seems like such an easy fix - smart TVs already work great when they are new, so the hotel company just needs to not attempt to customise them so much. Plenty of other hotels get this right.nnA nice point is the free coffee machine in the lobby, which you can use any time. Next to the machine is a small selection of food that you can buy, but do check the dates on the food! Some of the food was out of date, including an ageing prawn sandwich that was made 5 days ago and had a 'best before' date of 2 days ago - this doesn't seem very safe. The fridge had not been replenished with newer food.
Quality Hotel The Mill
259 meter
I rarely leave negative reviews, but this experience at Quality Hotel The Mill Malmö ...
