Jula

Nice shop, good staff.

Great deals good selection of tools and a huge list of stuff you probably also need for your project

Best shop in Sweden and Norway

most rude and incompetent customer service I have ever encountered.nI am copying the conversation I had with the customer center in jula.se.nnHello again.nwhen we visit the Jula store in Norway to return goods or exchange, first of all the receipt is checked. Customer service in Jula Nordby did not do that.nOther things are that customer service must look at the item. It is possible that there is something wrong or missing with the product. But customer service in Jula nordby didn't do that either.nnHe in customer service said that you as a customer have hit a stone and damaged the knife. I said you can look at the knife. but he replied that you as a customer must lift the lawnmower!!!! .I did that and he looked at the knives, which were all fine and dandy. In the whole world the customer is right but in Jula Nordby the customer is wrong!!!!nYou refuse to exchange or return the item without looking at the item.nnIn addition, I said that I should have been informed that this item cannot be returned or exchanged, but he in customer service said that we do not have to inform customers about the product. You think that you have a 30-day right of return, but that is not true.nIt was the most rude and incompetent customer service I have encountered in my entire life in Scandinavia.

It should be illegal to sell broken products and then demand money to get them repaired.nWARNING! Don't buy a bike at Christmas! On June 15, I bought a bicycle worth SEK 3,000 from the Christmas shop. Within a week the pedal part broke on my way to work and I noticed the chain part was broken. I took the bike to the shop on July 3rd to show them that it broke. They said they would examine the bike. On July 13th they reported that my bike was repaired and that I could now collect it back. They informed me that I could pick up the bike, but since I was working I picked up the bike on August 12th. They said the fault on the bike was my fault and took SEK 405 from me. I said it wasn't my fault but I still had to pay SEK 405 for the bike. I checked the bike and they didn't fix the chain part. I informed the staff that they took SEK 405 from me and I did not tell them that you did not repair the product. They told me to come on Monday. I went again on Monday. They made me wait for an hour. They tried to fix the chain at that moment and they told me that you will always fix the chain yourself. I told them I wanted to return the bike. They said they didn't take any refund and I had to buy this broken bike. I bought that bike to commute to work in the summer, but I couldn't use the bike during the summer. I had to commute by car. Because I don't want to be on the road with this broken bike again and I don't trust this brand. As I said, WARNING!, don't buy your bike from Jula, you will be left with a bike of extremely poor quality and crappy customer service that only refers to ARN and takes no responsibility for the product.