Line Furniture Outlet

Very bad customer service worst service one can experience, received a damaged product after waiting for more than 7 weeks, and they have refused to repair it and suggested 2500 sek payback I paid 17000 for the product

I absolutely love the style of furniture they carry and the representatives on-site was welcoming and treated us well.nnTheir customer service if you can call it that is however horrendous and insulting. We ordered a bed and mattress and the mattres is only supported in 3 places - far away from the end of the bed; where you would quite naturally sit when going in and out of the bed.nWhat happened was that the supporting structure broke in the exact same place on both sides it is a queen size bed when my wife and I sat down on the bed. She weighs about 65 kilogram and there was no additional force involved.nnWhen I turned to the customer service they claimed that we did not use the bed the intended way and that we had used the product in an unnatural way or mistreated the product according to their agreement with the supplier.nI am still perplexed to how to get into the bed without sitting down. Hopefully they will send me a manual on how to use the bed the correct way and clarify it for me.nnThis was not the only odd behaviour though. In the same email where they claimed that their customer mistreated their product they also ransomed us to send out a representative to look over the damaged goods. They wanted me to send 2000 SEK on Swish just to have someone tell me that it was broken so they could charge even more for repairing their faulty product.nnI rarely complain and usually try my best to find a solution that serves both parties. But this treatment is just too much to go unnoticed. There was no sign of actually caring to solve our issue or correct their mistake. Even if we were to blame and that it was in fact mistreatment of the product they gave no sense of comfort of finding a suitable option for us to pursue.nnMy advice to anyone buying from Line Furniture Group is to do it with caution and do not expect any support after you have purchased to product.nnAlso. If you buy a bed the Royal in particular make sure you install it yourself and add extra support to both the end and top of the bed so that you can comfortably sit at the end and rest your head without worrying falling down to the floor.

They have OK stuffs. Once we went to Norsborg and an elderly woman run to us and said that we could not touch anything. There were two same size coffee tables and we wanted to buy them both. We felt offended, left the place and never got back! I could see the owner a guy was a bit embarrassed. She didn't think we'd buy. A buying customer or not, no discrimination should take place. It's not her home. It is a business place and love it or hate it we pay the same as everyone to get the stuffs. Some people can not have class not matter what!

Very bad quality and way too expensive. Very rude people that work there. As soon as they get the money, they don’t care about repair. Very bad customer service and they do NOT respond to emails. Also damaged furnitures and they break very easily. NEVER buy from here!!

Excellent customer service, fair prices, not crowded