SkiStar Lodge Lindvallen med Experium

We had an amazing holiday at SkiStar Lodge in Lindvallen. The location is perfect, with direct access to the slopes, and the rooms were comfortable, well-designed, and ideal for a ski trip. It was incredibly convenient having our ski passes and equipment hire ready and delivered directly to our storage area. There were also plenty of excellent dining options within the lodge and nearby.nnWhat really made our stay exceptional was the staff. Everyone we encountered was friendly, professional, and genuinely helpful. In particular, Martina went above and beyond in every way. We were celebrating a special birthday, and she made it truly memorable. Her thoughtful recommendations and support helped us create some wonderful family memories. Her service was outstanding, and she made us feel genuinely valued as guests.nnWe would highly recommend SkiStar Lodge Lindvallen and will certainly be returning.

Our stay at the Skistar Lodge Lindvallen was a mixed experience to be frank.nn1. The apartment / room 112nWhilst customers can see a map of the hotel, they cannot fantom the noisiness of this room – and the complete lack of privacy. The noise close to ruined our holiday. Firstly, movement outside right next to the main entrance to the hotel from cars, people, trucks was close to constant. Secondly, the noise travels from the activities inside – from guest moving through the foyer to people closing doors or moving chairs around. Finally, the cleaning of the foyer and the Lodge Bar started before 6AM and the noise went through the walls like it was paper.nThe complete lack of privacy is a chapter in its own right. With two windows facing straight into the entrance walk-way and people walking in and out of the hotel throughout the day and evening – we had absolutely no privacy. Hence, the curtains were kept closed at all times basically no windows equivalent, which simply is not a solution when you want to enjoy a holiday.nnWe appreciate that pricing is based on supply / demand – and we booked the last available room. Had we known how poor this room location is, we would never have booked it. Skistar rightfully puts a small warning on the room description – however, the pictures are generic and misleading as they show a mountain view.nn2. SkirentalnWe booked skis through Skistar. We booked them for home-delivery. Upon arrival in the morning we spoke to the front desk at the hotel about the ski-delivery. They had no information and sent us to the Skistarshop. Here, we were met at a less-than-customer-service oriented staff that just stated that the skis had been shipped out and would be delivered to the hotel eventually. The skis were delivered after 5pm and a whole day of skiing was lost due to the complete lack of information / clarity.nnWe appreciate that there is a certain process for the ski hand-out and delivery. However, the terms are not clear at all. Skistar should as an absolute minimum put an alert / information notice that skis booked for home-delivery cannot be expected before 4pm on arrival /booking date.nn3. The buffet/service at SiggilonOverall, the experience was ok. However, there were two issues that need to be addressed. Firstly, Skistar had hosted a large event/conference for a company the previous days. This meant that the Siggilo had been fully booked. The following days the bar at Siggilo was not fully stocked, hence, drinks were not available for purchase. Simply, really poor planning and management. Secondly, the staff was understaffed. It was evident across the line – from welcoming guests to taking drinks orders to cleaning up. The staff did do their best with a smile.nnIn conclusion, the quality did not live up to the cost – and we sit with a taste in our mouth of a place that is maximizing for profit, not customer experiences.nnWe have received a respectful reply from Skistar to our complain and they at least articulate that they will look into whether some of our complaints demand actions. This obviously does not change our experience.

Wonderful staff, very helpful and kind, 6 star rating Great location, good appartments with generally nice stuff in good state. Not super big though, especially the children’s sleeping area is relatively small.

We are a family with small kids and looking for a place for them to ease into skiing, and this was perfect. Decent food, good facilities and a good water park. If it's only skiing at an intermediate and above level then I would look elsewhere.nNext time we'll try and get an apartment facing the slopes.nAvoid the units on the end of the building as the metal stair case makes a lot of noise.

Although the bowling is always proper fun, the flipper games kept us entertained for hours and the water slides are awesome the showstopper is the Flowride. During half an hour with a super nice instructor our son and his pal were taught the basics of wave riding. They got so hooked we promised to return later this year. Don’t miss.