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Elite Grand Hotel Norrkoping

  2. Gamla Staden Hotel

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Elite Grand Hotel Norrkoping
Upscale hotel in a 1900s property featuring relaxed rooms, plus a cozy English pub with river views.
Address: TYSKA TORGET 2, 600 41 Norrköping, Sweden
Phone: 011-36 41 00
Zip Code: 600 41


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Reviews
It can be the best place in Norrköping. It has a very good view and in the center of city. Unfortunately, their rooms are so untechnologic and old. In my room, you can see there were no light in the main area. It was quite small. And air conditioner was directly looking to my bed. Even you try to adjust it slower or hotter, it was automatically turning faster and cooler. For that I called reception, they said you can't adjust it, if you want to turn off, please reject the card from electric hose, then it will take to stop it around 1-2 hours. UNBELIEVEABLE, what a bad design, what a old techology. Also in this hotel, there is only a one ''small'' and old elevator, which can take around 3 person, anytime when you need to go upstairs&downstairs, you should wait in the elevator queue,I would never suggest this hotel to anyone.
The customer service both phone and email was worst that I have encountered in a while. The phone customer service of Elite Hotel chain gave me the same email address that I already told them I had emailed to without getting a response, so they did not even listen to the basics of what I said to them. They also kept bouncing / directing me through the switch so I was in queue for 30+ minutes without response to the call. The email service did not reply back within several days of time which is why I had to call.nnThe email customer service told me that extra fee for bringing pets is 200 SEK, and then later they said “whoops we gave out wrong information earlier” and it is 800 SEK.nnAll in all, bad experience with the customer service and I would book another place where the service is more smooth, if possible. Unfortunately this was a business booking so I could not change it to elsewhere.
Adorable hotel. Nice room, kind staff, absolutely wonderful breakfast. I want to give you advice, find ginger-lemon shot, they hide its in the stone stand :-
Unfortunately I haven't been to the hotel itself, but I liked the area around and the building of the hotel. It feels like it tells a story of generations I would like to visit again.
I've stayed at the Norrkoping Elite Grand several times, the hotel is conveniently located 10 minutes walk from the railway station and also close to the town centre. Hotel staff are always polite and professional, the bar is a pleasant spot and serves all the usual pub food, breakfast buffet is fine, and I'd stay there again. Only negative is due to the introduction of on-suite bathrooms in an older building, the bedrooms are on the small side, but clean and well-equipped; OK for a short stay. Next time I'll see if larger rooms are available.
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