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Reviews, get directions and contact details for Scandic

Scandic
Unassuming hotel featuring an indoor pool & a gym, plus dining, a cozy bar & a kids' play area.
Address: Stationsgatan 21-23, 784 35 Borlänge, Sweden
Phone: 0243-79 90 00
Zip Code: 784 35


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

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Reviews
The staff are really nice and the hotel is very clean, beds are comfortable. The breakfast is quite good.
Nice hotel with a very cheap parking available via easypark just cross the street. Only downside is the gym in hotel.
It was nice experience in this hotel. Staffs are very good. They are kind and friendly. Clean and warmer rooms.nThey serve a nice Swedish breakfast but I would like if they serve an international breakfast. Would be more better.
I recently had the unfortunate experience of staying at what I can only describe as the worst hotel ever. My stay was marred by numerous issues, the most significant of which was the unbearable heat in the room. Shockingly, there was no air conditioning available, and when I brought this concern to the attention of the receptionist, I was met with a dismissive response, as if it was a trivial matter. It is important for potential guests to be aware of this significant flaw, as it made my stay extremely uncomfortable and virtually sleepless.nnFurthermore, the lack of attention to cleanliness in the room was appalling. The room cleaner clearly did not perform their duties properly. The room was unkempt. It was evident that thorough cleaning had not taken place in quite some time. This neglect only added to the overall dissatisfaction and disappointment I experienced during my stay.nnI understand that not all hotels can provide a luxurious experience, but basic amenities such as air conditioning and cleanliness should be a given. I found it utterly unacceptable that the hotel management showed a complete lack of concern for their guests' comfort and well-being. It is vital that they address these issues promptly and make significant improvements to their facilities and services.nnI strongly advise potential guests to consider other options before choosing this hotel. The lack of air conditioning and the subpar cleaning services are just a couple of the many problems you might encounter here. Save yourself the frustration and disappointment, and look elsewhere for accommodation that prioritizes guest satisfaction.
We checked in on 3 janaround16:45 stayed for 2 NightsnOur check in was done by a middle aged lady name i am not sure of as name plate was hiding moad/mendi some name like that.nFirstly , we were not offered the complimentary cocktail coupon for our children. There was another family with us their check was done by a young girl and they got the coupons at check in. but we didn't I came back later in evening to get couponsnn. .nSecond the heating in our room was not working when I approached the reception unfortunately the same lady was there . She said unfortunately I can't fix the heating element you need to wait until Tuesday. Though later she offered me a extra heater.nnThirdly, we tried to book the breakfast time .for next dayand we could not find the slot time around 07:30-08:00 so I went to reception to solve this. Unfortunately I met the same lady, I explained her that our children have classes booked for skiing so we need to leave maximum by 09:00 am and there is no time available after 06:30 until 09:00..nThe answer i got from her was sorry we are fully booked for breakfast and she can't do anything ,i asked her if there is any chance we can come and take a plate of breakfast and go to lobby or room to eat if no time is available, she said no. Further she said we want people to book and follow times slots . otherwise their is no point of having time slotsnnOn the other hand the other family that checked with us had the same breakfast issue but they met the young girl at the reception and she told them them that no problem if you can't book the breakfast time you come when it suits you and if some family who has booked time doesn't show up we can offer you their slot .nSuch an option was not given to us by the middle aged receptionist.i have a feeling that that she is racist.nnLastly the toilet seat in our room113 was very dirty I have taken video and pictures of the toilet. I didn't even bother to complain about it to reception as I knew the lady over there is hopeless rather than helping she would just ruin our evening even more.
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