Best Western Hotel Arctic Eden

I stayed at the hotel for one night. The reception staff was friendly, helpful, and had good local knowledge of Kiruna. I was first given a large, pleasant room, but it had not been cleaned after the previous guests. I was promptly moved to a smaller room, which, oddly, cost the same.nnThe restaurant had an appealing menu with local beers and pizzas, but after waiting 5 minutes to be seated and over 10 minutes without being able to place an order, I chose to eat at a nearby fast food restaurant instead.nnBreakfast was good.nnA highlight is the large gym in the basement, with several well-equipped rooms — very impressive.

The rooms are small, old, dated, and not well kept see the picture of the peeling fake-wood floor. However, what really makes this possibly the worst hotel I’ve ever dealt with is the fact that they shamelessly trick you into getting something different from what you paid for. I had a group of people, and two of the rooms I booked were supposed to have two twin beds. Well, they put my friends into rooms with one queen-size bed. When I complained, they showed me the small print that showed up after I made the reservation, in which, among many other things, they say they can’t guarantee room configuration requests even though they allow you to pay for it.nnNow, here’s the thing: on Hotels.com, they can enter exactly how many rooms they have and the configuration, so when the rooms get booked, that configuration is no longer offered. In other words, they purposefully list rooms with one queen-size bed as having two twin beds.nnPicture yourself in this situation: you book a room that is listed as one configuration, and pay for it. However, when you arrive here, tired and looking forward to getting to your room, they tell you that what you paid for is not available, so you have no choice but to take what they will give you, or go through the hassle of cancellation, fight for a refund because you canceled in less than 24 hours, and still have to try to find another hotel in Kiruna. Would you want that? Well, that’s what you risk when you deal with this hotel.nnI’m in complete disbelief that I would run into this kind of dishonesty in Sweden, and even that Best Western allows a franchise to operate like this.

Overall a clean hotel. It’s more like a construction site and built like a maze. It’s not a premium hotel in any shape or form. It’s good for an overnight stay but that’s it.nnPool wasn’t great and sauna was not great either.nnI will not be staying here again as the overall feel was bad. Bed’s uncomfortable, pillows lumpy, a lot of unfinished construction, hard to find yourself way around, felt like it’s located very off.nnIt’s fairly clean and nothing major but I guess I was expecting something else.

You may be tempted to take a cabin in the wilderness of Kiruna but if you are by train and want to escape the cold, this hotel is perfect. One of the best nights of sleep that I've had in Sweden has been on their extremely comfortable beds. The room is spacious and cozy with all the amenities that you'd need, including a TV which you can cast onto. The shower is lovely and warm with the option of two shower heads. The location is ideal too, only a 20 minute walk to the train station and easy to go out into nature if you fancy a nighttime Aurora walk. The staff were extremely helpful and friendly with our booking I had to book on two separate bookings and we were able to keep our room. Last but not least, the facilities are great - the gym is huge and a bit of a maze but it has everything that you could want and the sauna and pool are absolutely lovely. Last but not least, the breakfast buffet included was lovely. The only downside is why prawns were put in the deviled eggs but there are other egg options so it's not the end of the world. Plenty of vegetarian options and even some vegan choices too.

I have stayed here twice this winter. Very nice mature lady in the reception doing the check in.nI was happily surprised by the room, I understood it was new/recently renovated in the other ”wing” in the middle of the parking lot.nThe second time I stayed in a suite near the gym. It was roomy but a bit dated and the sauna was a bit funny very small attached to the shower, didn’t try itnThe bed was too soft so I actually slept in one of the extra beds which was better mattress but not great.nThe restaurant bar is cozy and breakfast was quite excellent with some gluten free and vegan options.nThe price is a bit high for what you get.