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Bilia Segeltorp BMW

  2. Segeltorp Car Dealer

Reviews, get directions and contact details for Bilia Segeltorp BMW

Bilia Segeltorp BMW
Address: Smista allé 31, 141 70 Segeltorp, Sweden
Phone: 010-497 64 00
Zip Code: 141 70


Opening Hours

Monday: 7:00 AM – 6:00 PM
Tuesday: 7:00 AM – 6:00 PM
Wednesday: 7:00 AM – 6:00 PM
Thursday: 7:00 AM – 6:00 PM
Friday: 7:00 AM – 6:00 PM
Saturday: 11:00 AM – 3:00 PM
Sunday: 11:00 AM – 3:00 PM

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Reviews
Thank you to the team at Bilia Segeltorp BMW for their professional and efficient service. The staff were attentive and knowledgeable, making the process seamless. My car was serviced promptly, with great care and expertise.nnI also appreciated the free car rental through MABI, which was a fantastic addition that substantially improved the overall experience.nnI highly recommend Bilia Segeltorp BMW for outstanding service.
The store made a very good impression and the cars are presented very clean and in a good way. I feel that bilia will have to lower their prices, which are much too high. Nobody from the sales team spoke to me when I looked to some BMW 330e - everyone I saw talking to somebody else internally or one guy was on a phone, when I entered, but didn't come to me after he finished. I went to Smista, got support directly, and bought a BMW 330e xdrive M Sport with 2 years warranty , etc. the same day. Bad luck. Se la vi! - I am a salesman myself, and when a client enters and I sense there is a business opportunity, I close the deal. There will not be a tomorrow. Smista sensed that and closed a deal with me - it was fun. Maybe I am too critical. The Bilia store made a very good impression to me, but the deal was closed somewhere else. Go there by yourself and look at the nice cars.
Dear BMW Customer Service,nnI am writing to express my extreme frustration and dissatisfaction with the recent experience I have had with the return of my leased BMW vehicle. The process has been riddled with inefficiencies, inconsistencies, and exorbitant costs, which has left me feeling disheartened and unfairly treated as a loyal customer.nnUpon completing the pre-inspection of my vehicle, I was informed that multiple small scratches needed to be repaired, and I was advised to have these repairs done by BMW to avoid higher charges upon return. Despite reaching out to four different Bilia repair shops, I was unable to secure an appointment for such minor repairs. The lack of available dates and the need to repeatedly take the vehicle for inspections were both inconvenient and frustrating.nnThe communication between Bilia HQ and individual workshops was inconsistent and misleading. After much difficulty, I finally secured an appointment at Bilia Södertälje, where I was charged over 30,000kr for the repair of three small scratches.nnSubsequently, I booked a return appointment through the switchboard, provided my registration number, and was given a time to return the vehicle. Upon collecting the vehicle from Södertälje and driving directly to Bilia Segeltorp, I encountered further issues. The return process required me to enter the actual repair workshop, which was hazardous and unprofessional. Additionally, I was informed that no appointment was recorded, and I was advised to leave the car there for inspection, making me liable for any potential damage within the 48-hour inspection period.nnAfter nearly four days, I received an email stating that additional exterior damage had been identified, costing another 3200kr to repair. This claim is perplexing and unacceptable, considering the vehicle came directly from one Bilia workshop to another in a brand-new condition.nnThe entire experience has been nothing short of appalling. From leasing a brand-new vehicle and diligently paying for three years, I expected a seamless and respectful return process. Instead, I have been treated as a second-class citizen, facing unnecessary hurdles and inflated costs.nnI demand a thorough review of this situation and appropriate rectification. This level of service is unacceptable, and I expect better from BMW.nnDue to this god-awful experience, I will never own a BMW ever again. The way I have been treated throughout this process has irreparably damaged my perception of BMW, and I will be taking my business elsewhere in the future.nnSincerely,nJohannes
Pathetic customer service. I called to enquire about private leasing. They promised to send details over email but they never sent. They dont respond to any queries submitted through their website as well.
Thanks Michael Rengardt for great service and support since I walked in first time and throughout the ordering and delivery process. Nicest salesperson I have ever had the pleasure working with.
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