Elite Stadshotellet Karlstad

Lousy service, mediocre room. Upon arrival 21:40 I ask the receptionist when the restaurant closes. At 23:00 he states. Except as I present myself at 21:59 I'm told the kitchen closed and I cant be served. So the BAR closes at 23:00. I even chose the hotel for the convenience of inhouse restaurant. And don't expect a decent apology from the arrogant daft. Also if you like a room where the bedlamp has no socket and hence can't be used. If you like to have only swedish language TV channels even Sky News No Programme Available. And if you like to have a room with no windows, or rather in fact there are windows except there's only a concrete wall visible from the window. Oh, and if you like a room where the water heater and coffee is stashed away at the bottom of the closet making it a project to have a cup.... Then this hotel is an excellent choice. Not in the least commendable.

Nice hotel, but confusing.nThe beds are a bit older and the interior in the rooms could be updated. The TV was unusable, because the speakers barely work. Our view was directly into another building, well... You get what you pay for I guess...nThe spa is a different kind of story. Very nice and relaxing, but the choice of using lay down couches which absorb moisture maybe not the best choice....nThe breakfest was hectic and either I got really bad eggs or bacon, but my stomach was upset for several days after our visit.nAll in all 3.5/5 some stuff could be polished and updated.

Beds: too soft for filling suitcasenRoom: spacious but no other ventilation than window, right on street, someone partying late below windownBathroom: sink is too big for bathroom counter, shower controls not well marked, knobs hard to turn with wet hands, ended up using hand towel to turn on and off knobnBreakfast: wide variety

This is my favorite place to stay in Karlstad. Decent rooms and good car park in a great location. Nice and helpful staff Pontus. Great breakfast and lovely view of the city from the room.

Excellent quality of service, especially at the restaurant. Unique view from the pool at the rooftop. I'm staying here every time I'm in Karlstad. This place is also pet friendly.