Radisson Blu Royal Viking Hotel, Stockholm

I would like to express my sincere appreciation for the outstanding service provided by Ms. Auschara Chairum and Ms. Wariya Thainiphon during my stay at the Radisson Blu Royal Viking Hotel, Stockholm, from 14–19 May 2026 Room 685.nnThroughout my stay, both Ms. Auschara and Ms. Wariya demonstrated exceptional professionalism, kindness, and dedication to guest satisfaction. They took excellent care of guests and provided outstanding recommendations regarding the breakfast service, ensuring that everyone felt welcome and well informed.nnWhat impressed me most was their genuine attentiveness to every guest. They consistently went above and beyond to assist people with warmth, patience, and a positive attitude. Their willingness to help and their attention to detail created a very pleasant and memorable experience for all guests.nnEmployees such as Ms. Auschara Chairum and Ms. Wariya Thainiphon are true ambassadors of hospitality and are a great asset to your hotel. Please extend my heartfelt thanks and recognition to both of them for their excellent work.nnThank you for making my stay so enjoyable. I look forward to staying at your hotel again in the future.nnYours sincerely,nnMetinee Wisetrintong and Jaruek KanphetnThailand

The only way to make your visit to Stockholm truly unforgettable is to book a well-located hotel that allows you to explore many sights on foot or by bike. And this hotel was not only located perfectly with super polite personnel that made our stay really pleasant, it also has wonderful, luxurious spaces, a great variety of savoury and sweet options you can enjoy every morning at the spacious breakfast buffet on the first floor, great views and well- equipped rooms with provided toiletries as well as a kettle and refillable water jug, coffee and tea. What surprised me the most was they gave us an upgrade upon arrival and we were truly stunned by the view of our gorgeous room on the 6th floor. Honestly, you can't go wrong with Radisson, but the specific hotel raises the bar even higher.

Attention to the Radisson Blu Royal Viking Hotel, Stockholm management teamnnFor the two weeks that we visited Sweden, we stayed at two Radisson Blu hotels - 4 nights at the Radisson Blu Scandinavia Hotel. Gothenburg and 4 nights at the Radisson Blu Royal Viking. Stockholm.nnComparing both hotels, we experienced distinctive differences in terms of basic hotel services and customer service.nnThe Radisson Blu Scandinavia hotel, absolument NO complaints. Everything was running smoothly and almost perfect ! Sadly, I can't say the same about the Radisson blu Royal Viking in Stockholm.nnComparing both hotels, at the Radisson Blu Royal Viking, we experienced distinctive differences in terms of basic hotel services and customer service.nnAT THE RADISSON BLU ROYAL VIKING HOTEL, STOCKHOLMnnThe hotel has a few benefits: the location, the gym, and the breakfast. The hotel is near to the train station, shopping and restaurant area.nHowever, we had an entirely different experience dealing with the hotel basic services that are supposed to work and make our stay pleasant rather than irritating:nnFirst, the check-in kiosk did not work. We wanted to use the on-line check-in kiosque so we did not have to wait in line at the reception and save time. As a result, we waited in line at the reception for 15-20 minutes.nnSecond, the temperature of our room was 24 celsius upon our arrival. I went to the reception to inquire about the high temperature. The reception staff explained that the hotel has a central air conditioning system. Not sure the hotel has a central air conditioning while the reception was very comfortable, but our room was uncomfortable and muggy. Not goodnnThird, the reception staff recommended that we go to the High Bar on the 9th floor for a drink while our room cools down, except the bar was closed for a private event. See picture attached. Another case of poor communication with customers.nnFourth, the need to reset the fluctuating air conditioning in our room. Every day. we had to reset the temperature from 21 celsius back to 18 celsius.nnFifth, the first floor bar near the main entrance is an independent bar. The waiter did not know why we could not charge the wine to our room. Because of a sweden’s law, the reception explained that alcohol drinks can be brought to the hotel roomsnnBased on the five points mentioned above, our stay at the Radisson Blu Royal Viking was a pretty bad experience.nnAs a comparaison, we flew to Paris and stayed at Charles de Gaulle, IHG Holiday Inn express. We had a much better hotel experience and everything was running smoothly. No complaints.nnThank you for your attention

Stayed there in end June / early July 2026. It's a bit disappointing that the swimming pool remained closed for renovation during this hottest period in Stockholm.nnThat notwithstanding, we still found the stay satisfactory. The room was comfortable. Staff were efficient. The buffet breakfast provided a wide selection of dishes, in particular breads and yogurts.

Everything is ok during my stay. Except the communication ! they never answer the messages i sent on booking.comnI asked the invoice when i check out but they said the IT service is temporaly down and they will send by email. But finally i did not receive anything. now i'm came back to my country, i send message on booking but they irgnored.nI don't know how to get the invoice to provided to my company. normally it's very easy ?nmy stay from 22/5-25/5, room number is 561. I hope you can check and send me the invoice it's very important !nThank you